60-Day Returns

Returns & Exchanges

At Zenvy, your satisfaction is our priority πŸ’— That’s why we offer an easy and transparent return & exchange policy.

Return & Exchange Conditions

  • Returns without prior authorization will not be accepted.
  • Returns and exchanges must be requested within 60 days after delivery.
  • Items must be returned in original condition, without damage or signs of wear.
  • Customers must use a tracked shipping service for all returns.
  • Promotional gifts included with the order must also be returned.
Important:
Please do not send returns to the address shown on your package.

Non-Refundable Items

  • Personalized or engraved items are non-refundable unless defective.
  • Worn, damaged, altered, or tagless items are not eligible for refunds.
  • Replacement or exchange items are non-refundable.

Refunds

Refunds are processed within 5 business days after the returned item is received and inspected.

Please Note:
Orders that originally qualified for free shipping may have shipping costs deducted from the refund.

Return Procedure

Apply for Return
β†’
Contact Zenvy Support
β†’
Return Approved
β†’
Send Item Back
β†’
Refund Processed

Exchange Procedure

Request Exchange
β†’
Contact Zenvy Support
β†’
Exchange Approved
β†’
Return Tracking Sent
β†’
Exchange Shipped

Cancellation Policy

Please review your order details carefully before submitting your purchase.

Personalized or custom-made items may enter production shortly after purchase.

  • Cancellations within 8 hours: No fee
  • Cancellations between 8–24 hours: 10% fee
  • Cancellations after 24 hours: 30% fee