One Year Warranty
Warranty Policy
At Zenvy, we create jewelry designed to last ✨ That’s why every order is protected by our 1-Year Warranty.
1-Year Jewelry Warranty
Our warranty begins on the day your order is delivered and covers manufacturing defects under normal use conditions.
Warranty Terms
Return Shipping
Customers are responsible for shipping costs associated with returning warranty items.
Contact Support First
Please contact the Zenvy support team before sending any items back. We will provide the correct return instructions and shipping address.
Secure Packaging
Customers must ensure items are packaged safely before shipping. Zenvy is not responsible for lost or damaged packages during transit.
Tracked Shipping Required
All warranty returns must include tracking information. Packages sent without tracking may not be processed.
Warranty Limitations
The warranty does not cover products that show signs of misuse, modifications, accidental damage, or excessive wear beyond normal use.
Need Help?
If you have any questions regarding our warranty policy, our support team will be happy to assist you.